Reach-Out.Net

Why CRM?

Today more and more companies have become aware of the need to invest in Customer Relationship Management (CRM) software. CRM programs typically consist of different software modules for each department. If the marketing department uses a marketing module to track marketing campaigns, sales staff uses a sales module to track opportunities and leads, and the service department would use a service module to track customer support issues, the result is that each department uses its own software and information does not always flow through the organization. Other critical sources of customer information – like collections, shipping, and inventory and sales order processing – are typically performed by “back office” accounting/ERP programs . So-called point solutions contribute to problems with the way companies gather and analyze customer data from department to department. Customer data is central to customer relationship management, but many large enterprises interact with customers

through multiple touch points run by separate departments: Web sites, e-mail, personal contacts and telephone call centers are a few examples. CRM extends the concept of selling from a discrete act performed by a salesperson to a continual process involving every person in the company. It is the art/science of gathering and using information about your customers to build customer loyalty and increase customer value. With the current state of information technology, and high customer service expectations, it's practically impossible to consider these process issues without addressing technology, but it's important to remember that customer relationships—human relationships—are the ultimate driving force. The result is that most CRM solutions (once pieced together)

are very expensive, demand a great deal of time and effort to complete implementation and often do not deliver the promised return on investment.

Why Reach-Out ?

If you are looking for Enterprise-Class CRM Functionality that is Easy-to-Use and Affordable, Reach-Out is your answer... Reach-Out features Data Integration Dynamics (DID) – technology that puts decision making at your fingertips. DID allows customers to create their own solutions. In a Single Application you can create solutions for Support, Marketing, Sales, Service, Help Desk, Telemarketing, Call Center, Project Management,

Risk Management, Legal Departments….

Reach-Out offers Infinite Customization Capabilities Without Programming,

Rapid Network Implementation, System Configuration, User and Administrator Training.

From single user workstations to corporate solutions,

Reach-Out is designed to allow companies to reinvent the customer as the core of their business.

Reach-Out assumes you know your customer, provides you with tools to understand their needs and choose

the way to fulfill those needs.