Resellers, Consultants and Business Alliances

If you are a business or computer consultant, Reach-Out can provide a business alliance solution perfect for you.

Reach-Out can be integrated into the business methodology you implement in your client organizations.

DID technology provides a key to integrate your perspective and that of your client organizations' managements into a software solution with no need for technical staff.

Our projects are divided into two parts:

1. Purchasing and configurating the software to fit the client organization

2. Instruction, Implementation and Ongoing Support.

The largest and most expensive parts of the project are the configuration, instruction and implementation processes. These processes cost 2-3 times as much as the software itself.

Other CRM solutions, even those that supposedly feature user-level flexibility, in reality require large sums of money to implement changes and tailor the solutions to fit an organization. The part of an external consultant, in this case, becomes minimal.

Often when purchasing the software, the management is not fully aware of these facts, and do not dedicate sufficient resources to the implementation and training processes. The major part of the budget is dedicated to purchasing the software itself.

Implementation of changes and configuration is actually the major source of income for traditional software providers.

Even when these providers advertise flexibility, in reality, their flexibility is actually very limited.

In terms of marketing, it is in their best interest to claim quick and easy configuration, but in reality most of these solution do not provide user-level configuration and their abilities are limited.

High level configuration and changes for projects requires the intervention of programmers and is one of their greatest sources of revenue.

The high costs of these configuration changes do not leave much room for consulting services, and the consultant's part in the project is neglected.

65% of CRM projects fail worldwide.

This failure is the result of several factors:

1. The lack of ability to make real-time changes to fit the client organization at minimum cost.

2. Complicated and unfriendly configurations that do not leave room for future changes.

Once the organization reaches the stage of self-awareness, the configuration and integration processes are usually long over. Nobody in the organization will dare make additional changes at further cost; the project's budget and resources being spent.

3. The implementation and integration processes can be a long tiring process. At a certain point, a process of "self-awareness" takes place, and the lack of sufficient resources for training and implementation become evident. Complicated and expensive implementations are common, often based on written implementation reports instead of direct "multi-level thinking", and as a result of a lack of user-friendly tools that help to move the implementation process forward.

Implementing changes and improvements beyond the original plan are at great expense and eat up resources that could be devoted to implementing new work processes.

Reach-Out using DID technology allows immediate changes, in seconds, in real time at no additional cost.

All changes are on the user level, with no need for programmers.

Implementation processes will be shortened in comparison with other software solutions available worldwide.

Reach-Out's technology is mature and as evidenced in the success of thousands of businesses worldwide in the last decade.

We have no technological difficulties and we provide answers to most demands presented by our customers.

Reach-Out can be fitted to our client organizations in minutes.

The full process takes longer, and consists of several meetings.

The time needed for full implementation is not a result of technological limitations, but for the need to understand an organization's work processes and integrate them in the software solution.

Each configuration reflects the work of the staff making use of the software.

For consultants already providing services within an organization, this can shorten the time devoted to understanding and analyzing an organization's need.

It is important to test and understand the meanings, repercussions and the logic of the new work processes.

This new process will demand time from your customers, time devoted to learning and understanding the software.

A number of meetings are necessary in order improve the understanding and the awareness of the repercussions of using the software in your organization.

This is called "multi-level thinking"—creativity, learning, testing and revision.

The integration process, accomplished after a couple of meetings with Reach-Out, can last a number of years with our competitors.

We have complete success with Reach-Out in projects where the organizations underwent even a short amount of training.

However, those customers that preferred to work independently had a rate of success similar to that of CRM projects worldwide.

This shows us that technology, no matter how user-friendly and easy, is not sufficient.

There is a clear need for project guidance and support.

Organizations that appoint a project manager with enough time and resources for learning the methodology of the solution, success is guaranteed. Unfortunately, this doesn't happen in most cases, especially when the customer chooses to work without an external consultant.

In fact, every Reach-Out project manager has the resources to serve as consultant for Reach-Out in other projects.

Your advantage as resellers, in addition to experienced gained starting from your first project, is your professional experience as a business consultant.

The consulting process for Reach-Out does not demand complex technical knowledge.

There is, of course, a need for training and understanding of the software – but this is a comparatively short and easy process.

Consultants receive complete technological support during their projects; we even guarantee success on the technological level.

Your success is our success.

Companies that choose Reach-Out find that a large amount of the resources intended for the CRM project are unnecessary. You, as a consultant, can take advantage of these resources to provide the necessary consulting, training and implementation processes.

We will always be there to provide support and insure your project's success.

The implementation process in your organization is long and ongoing.

The factors that influence the length of the process are:

1. The project's complexity
2. The number of users
3. User flexibility in the face of change
4. Management support

. Implementation means changing organizational culture.

Businesses will undergo a process of changing work habits.

This will take place in several implementation stages.

We recommend starting with a simple implementation and completing the basic implementation as completely as possible within the organization.

The next step is to make changes and improvements to raise the level of sophistication of the implementation process.

Your part does not necessarily have to end with the primary implementation.

During more advanced stages of the project it is necessary to concentrate on:

a. Constantly adding improvements and tailoring the solution to fit changing work processes.

b. Analyzing the organization and directing the attention of the owners or managers to the nature of existing management functions.

c. Finding the right solutions to those problems that surfaced in your analysis.

d. Overseeing and broadening the implementation.

In fact, your part in improving the business never really comes to an end.

The organization need to be sensitive to the constantly changing market forces and look for the appropriate solutions.

Reach-Out provides the tools to implement the solutions derived from constantly analyzing organizational activity.

In this way, you can preserve the high-level of achievement that will become evident following the implementation. Accordingly, you can continue to bring your organization to higher and higher levels of achievement.

Reach-Out enables you to oversee and analyze work that is ongoing in various geographical locations.

Reach-Out provides a technological solution for every client.

Our clients express great satisfaction with our technology.

We will provide you with training and the tools needed to implement Reach-Out in any organization.

Your work with us, on the business level, concentrates on the technological side of the project.

Although you will have to devote time to learning how to use the software, this will enable you to provide higher quality business solutions. 

Your professional knowledge and consulting skills will take on another dimension.

Once you take on the configuration and implementation of Reach-Out, the responsibility and the profits stay completely in your hands; you do not have to share your earnings from the client with us or with any other organization.

You can see our relationship us a partnership.

We are only the technological and technical side of the partnership.

You can take on the responsibility for the marketing, configuration, training, consulting, implementation and ongoing support for your client organization. In this way, you preserve your relationship with the client.

In additional to technical knowledge, we will also provide you with knowledge gained from professional experience and other projects.

We both have the same goal—your success in a project is our success.

We concentrate on technological development and are constantly developing in order to remain competitive and provide the most advanced technological solutions to our clients.

We concentrate on technological development—you concentrate on the client and his world.

We see our partnership not as a conventional partnership, but as a form of perfect symbiosis, designed to benefit all those involved.

In short, the advantages of being a Reach-Out work consultant:

1. There is no need for written planning or configuration reports. Database design and configuration takes place on site; using DID technology you can add fields in seconds while meeting with your client.

2. The software configuration will be better and more accurate, using "multi-level thinking"—immediate implementation, assessment, work and finally improvement.

3. The project budget will be dedicated, in large part, to consulting and support, and not to the software provider.

4. You can provide constant support even when you are not physically on site.

5. Your relationship with the client will become stronger.

6. Your role as a "central player" in the project will be strengthened, adding to your business reputation.

7. Project completion and ongoing consulting and support will provide you with a steady source of income.

8. You do not need to waste time on the technical element of the software - servers, maintenance etc.

9. We will do everything to guarantee your success – we will provide you with constant "backstage" support.

All that is left for you to do is to find several clients for Reach-Out projects; you will find you have created a firm business platform for yourself, a platform from which all parties benefit.

Please contact us for further details on our business reseller alliances.