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Why Reach-Out
DID Technology
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Reach-Out.Net
Reach-Out.Net
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•Can my clients enter data via my website?
•Absolutely. The database is located on the server and connected to the internet. We can create an
•ASP form, or forms, at a one time cost, to allow data to be entered through your website. In this way an employee or employees can enter the website, open the form and enter the data. Clicking OK will transfer the data entered into the form directly into your Reach-Out database.
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•Are there backups for my data?
•Absolutely. There are backups made several times a day .We work with Microsoft SQL Server, which is considered one of the largest and safest databases in the world with excellent data recovery capabilities. All of our servers have a double hard disk, Scasi, using Raid. If the hard disk should experience any type of failure, the second hard disk immediately resumes working. Backups are located on both hard disks. In addition a backup robot creates daily backups of the database and saves a month of backups.
• An additional backup is created at the end of each month and kept for another two months. A backup disk is also sent to a separate location once a month, in the case of natural disaster such as earthquakes, etc. All backups are automatic.
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•How should I prepare for the project?
•We recommend appointing a project manager. The project manager should be familiar with your organizational processes and computer systems. The project manager's function is to configure the software in conjunction with other representatives responsible for different parts of the organization .
•In the future the project manager will make the changes and adaptations of the software. The most complicated part of the project is the implementation of the software into your organization. There is an important difference between instruction and implementation. Instruction provides the background on how to use the functions of the software, such as recording a telephone conversation. Implementation means learning new work habits, such as updating the details of a phone call during or after the call. Implementation is a long process and involves changing work habits, and changing organizational culture .The management must allow enough resources to insure the success of the project and support the project manager in his efforts. Workers, naturally, are not always fond of changes. It is a natural part of the project to expect complaints and sob stories. However most of the organizations do succeed in making the change. Familiar complaints include :It slows me down! What? You want me to update the details – I won't have any time for sales! Do you think I sit around here all day doing nothing? Who needs this? Don't you trust me? Suddenly you find it necessary to track my work—you don't think I'm good enough? All the material is in Outlook and Excel – why do I need something new? These are typical responses deriving from lack of knowledge and fear of a new system. Most of us take driving for granted, but we have to remember that all of us underwent a learning process before we started to drive.