Reach-Out CRM עברית

There is no need to purchase a license for each computer, as is done when purchasing the software. Licenses for rented software are paid per concurrent user.

There is no need to purchase a special wideband internet connection for the server, which need a high Upload rate, unavailable in ADSL connections.

Support is available immediately. Changes can be made instantly – there is no need for a representative to arrive in person.

Support is efficient as the support representative can view your software while you explain your difficulties.

After purchasing the software, it is necessary to renew a yearly support contract. The price of this contract can be even higher than the monthly rental costs.

With the on-demand software, users can work from any location that has an internet connection.

Even if at present this doesn't seem necessary, with time the convenience and advantages of this system will become apparent.

If purchasing is more expensive, why does Reach-Out provide the on-demand rental option?

Although the price of renting is considerably lower than purchasing the software and the average contract price is much smaller, the profit is identical.

The on-demand software saves the need for on-site representatives, lessens the time required for support and increases customer satisfaction.

The number of technical difficulties is low thanks to new high-quality equipment.

In the end, everybody stands to gain. The customer pays less; we work less and make the same profit. .In this way, everybody is satisfied.

What types of solutions can I create with Reach-Out?

Reach-Out is a user level configurator.

DID technology can create any solution that has data at its heart.

We can add any field, with no limitations to any table, and analyze the data through customizable reports.

Our customers have made many and varied uses of Reach-Out, starting from a classic CRM solution, to a database for jam recipes in the laboratories of a food factory. Among Reach-Out solutions you can find:

CRM, Help-Desk, Customer Club, Personnel, Risk Management, Hospitals, Databases, Call-Center, Real-Estate, Telemarketing, Marketing, Sales, Project Management, Support, Complaints Management and more.

What type of customer makes use of Reach-Out?

Reach-Out has over 20,000 clients all over the world in various fields making use of Reach-Out's solutions.

Reach-Out is appropriate for any size of business – from a one-man office to organizations with tens of thousands of workers. Our clients include both the private sector and the public sector, from a wide variety of fields and industries.

Why do I need internet software if I work only from my office?

Even if you do not currently need to work via the internet, and you work solely in your office, with time you will become aware of the advantages of working from anyplace.

Many customers, who originally considered the internet unnecessary, have changed their mind. Such customers include small offices that closed and chose to work out of home as a result of the flexibility and connectivity provided by the internet solution. Field representatives can work from home and do not need to return to the office at the end of the day. Our customers can also take advantage of the time spent in trains, waiting in airports, or sitting at a local coffee house.

The ability to connect from anywhere opens up new horizons. Customers have employed representatives abroad to work from home instead of renting an expensive office. Distant branches of a business can stay constantly synchronized.

During the recent hostilities in Israel, with katusha rockets falling in the North and Kasam missiles in the South, many of our customers relocated and were able to continue working even if the CEO was in Tel Aviv, the marketing manager in Beersheba, the sales representative in Jerusalem and the secretary in Amsterdam. Today, with the addition of an IP telephone, all this is possible at no additional cost, and no physical constraints.

Working through the internet is slow – what is Reach-Out's response time?

Reach-Out's response time is the fastest in the world. When working on the same continent as the on-demand server, response time is identical to that of a user working on a local server.

Response time in Israel or Europe on a server located in Israel would be almost the same as that of a program installed on a local desktop.

Response time for ASP or browser software is relatively low. This is a result of the technology used. In ASP software, all the tools, icons and part of the data need to go back and forth through the internet—an action that requires time, resulting in slow response time. Reach-Out uses a different type of technology—we install the software which saves time on unnecessary data transfer

Can my clients enter data via my website?

Absolutely.

The database is located on the server and connected to the internet. We can create an ASP form, or forms, at a one time cost, to allow data to be entered through your website. In this way an employee or employees can enter the website, open the form and enter the data. Clicking OK will transfer the data entered into the form directly into your Reach-Out database.

Can I view my data, in real-time, on my website?

Absolutely.

The database is located on the server and connected to the internet. We can create an ASP form, or forms, at a one time cost, that will display permanent or changing data reports on your website.

In this way customers can view the data that you designate to be displayed.

For instance, a supplier might ask to view, in real time, sales orders for his merchandise organized by date, or to view work requests whose status is "Open".

We can display any data cross-section from your database, from the website according to your requirements.

How safe is my data? I work with classified data and the idea of exposing it to the internet is troubling.

Exposure to the internet can be troubling, but is there an alternative?

If you have an internet connection, receive/send e-mail, or surf websites--- you are already exposed.

It is much more secure to work on our server than your own local server. The reasons for this are:

a. We have the highest quality staff and equipment, specializing in data protection and Firewall.

b. Our Firewall is constantly updated and maintained by qualified personnel.

c. Data is transferred in binary encoded form and there is no chance of receiving viruses or trojans.

d. Our server is not exposed to files from external sources such as e-mails and internet sites—a significant source for viruses.

e. Your competitors cannot know where your database is hosted, its specific location or file name.

f. Our software is not exposed on a website, so hackers cannot "fish" for names and passwords to hack into the website.

g. Even in the case of a physical break-in to your offices, or damage as a result of fire, earthquake or other natural disaster, your data remains protected and you can continue working from anywhere. Many of our customers have experienced theft of equipment and local servers, hard disk failure, fire, flooding, virus damage and more.

In every case, customers receive the same answer – there is no connection between the damage to your offices and your database. You can start continue working immediately from any location, anywhere.

h. Our server farm is located in highly secure premises with strict procedures and round-the clock security.

i. We are committed to preserving your privacy regarding your data, and will under no circumstance make any use of the data.

j. Our employees are strictly chosen and committed to the secrecy of your data.

Do I need a license for every computer on which I install the software?

No.

The licensing system for the software rental is determined according to the number of users working concurrently, and not according to the number of installations.

You designate the number of concurrent users.

You can install the software on as many computers as you need, with no limitations.

For example, if you work from your office and from home – there is no need for more than one concurrent user because you cannot work from home and from the office at the same time.

Is there a limit to the number of users?

No, there is no limit.

The only limit is your determination of the number of concurrent users.

You can enter an unlimited number of user names. You can enter from multiple workstations the same user name.

For example if your company has 50 users, but only a small number work concurrently, you can choose to connect 5 concurrent users but all 50 users will still be listed as system users.

Can I rent the software on my own dedicated server?

Certainly.

Starting from a certain number of concurrent users, database size, and work pressure, you can choose to work on your own dedicated server.

You can rent a dedicated server through us or purchase your own server and place it in our server farm with a wideband connection to your offices.

In any case, if you have your own server, you need to provide us with Remote Desktop access.

For customers with over 50 concurrent users, the question of dedicated or shared servers will be examined, and a recommendation made in accordance with all the variables and conditions existing in each specific company.

Are there backups for my data?

Absolutely.

There are backups made several times a day.

We work with Microsoft SQL Server, which is considered one of the largest and safest databases in the world with excellent data recovery capabilities.

All of our servers have a double hard disk, Scasi, using Raid. If the hard disk should experience any type of failure, the second hard disk immediately resumes working. Backups are located on both hard disks.

In addition a backup robot creates daily backups of the database and saves a month of backups. An additional backup is created at the end of each month and kept for another two months. A backup disk is also sent to a separate location once a month, in the case of natural disaster such as earthquakes, etc.

All backups are automatic.

Can I create my own backups or receive backups?

Absolutely

You can export your data at any time to Excel or Word. This is done by creating a query of your data, and at a click of a button, exporting the data to either Excel or Word.

If you require a Microsoft SQL Server backup of your database, you can order a backup and we will send you a backup copy within 24 hours, free of charge, not including shipment costs.

If I decide to stop working with Reach-Out, can my data be transferred to another program?

Absolutely.

You can export your data at any time to Microsoft Excel or Microsoft Word. Most software can import data from these programs. Data can be exported by creating a data query and selecting to which program you wish to export your data. Data in Excel format can also be saved as ASCII, for software that import using ASCII format.

In addition you can order a backup in Microsoft SQL format, for imports to software using this format.

Can I add fields and folders to the software and tailor the software at any stage according to my requirements?

Yes. One of Reach-Out's prominent advantages is the DID technology that allows changes to be implemented at the user level. Users with the appropriate security clearance can add fields, folders, create calculations, security limitations and much more in minutes -- with no need for technical staff. If you prefer, we can also make the changes for you, at no extra cost.

Even when changes are made using telephone support, you will view the changes immediately. All you have to do is close the program and reopen it and the changes will be updated.

When I make changes, such as adding a new field, do I need to install the software again?

No. There is no need to re-install the software.

Changes can be made at any time. All that needs to be done so that other users can view your changes, is to close and re-open the software. When the software is re-opened, the changes will be updated.

In order to update all users on the changes, you can send a message to all users, informing them of the changes.

Can I make structural changes to the software such as adding fields or folders while other users are working?

Changes such as adding fields or folders can be made when other users are working. However, if a field has been deleted, or a name changedwhile other users are working with these fields, this could lead to certain problems.

In this case, it is recommended to ask the users either to exit the software or to refrain from working on the folders where the changes are being made.

Once changes have been made, it is recommended to update all users by sending a message, explaining the changes and asking them to close and reopen the software to update..

Can I receive a demo of the software?

Reach-Out, using DID technology is tailored to fit every clients specific needs.

In order to work with Reach-Out, it is necessary to configure the software to fit the client's requirements, and to undergo instruction and/or receive support.

Our experience teaches us that clients that configure the software to fit their needs, received instruction and support, succeeded in implementing the software.

Reach-Out meets the great majority of our customer's requirements with great success.

A process of change of organizational culture is necessary when beginning to work with the software.

In order to experience working with Reach-Out, we recommend renting the software and making a commitment to working for a certain period of time.

In some cases, it is possible to rent the software for a limited period of 3 months in order to gain experience.

For the most effective results, we recommend a full year rental package including configuration, instruction and support

How should I prepare for the project?

We recommend appointing a project manager.

The project manager should be familiar with your organizational processes and computer systems.

The project manager's function is to configure the software in conjunction with other representatives responsible for different parts of the organization.

In the future the project manager will make the changes and adaptations of the software.

The most complicated part of the project is the implementation of the software into your organization.

There is an important difference between instruction and implementation.

Instruction provides the background on how to use the functions of the software, such as recording a telephone conversation.

Implementation means learning new work habits, such as updating the details of a phone call during or after the call.

Implementation is a long process and involves changing work habits, and changing organizational culture.

The management must allow enough resources to insure the success of the project and support the project manager in his efforts.

Workers, naturally, are not always fond of changes. It is a natural part of the project to expect complaints and sob stories. However most of the organizations do succeed in making the change.

Familiar complaints include:

It slows me down!

What? You want me to update the details – I won't have any time for sales!

Do you think I sit around here all day doing nothing?

Who needs this?

Don't you trust me? Suddenly you find it necessary to track my work—you don't think I'm good enough?

All the material is in Outlook and Excel – why do I need something new?

These are typical responses deriving from lack of knowledge and fear of a new system.

Most of us take driving for granted, but we have to remember that all of us underwent a learning process before we started to drive.

What should I prepare for the software configuration process?

In order to prepare for the software configuration, create a list of fields you would like to see in the software organized by subject.

These could include general fields, price proposals, support etc. We recommend viewing our Video Help instruction.

There is no need for a preliminary report or written document. The great advantage of Reach-Out is its simplicity and the ease with which the software can be configured. DID technology allows users to add fields and make real time changes at any time.

The direct configuration of Reach-Out will be more effective than any written document.

We call this "Multi-Level Thinking", meaning direct implementation of ideas, and constant improvement of the existing product.

Always remember, it possible to add fields and make changes at any stage.

How long does the implementation process take?

The project manager in your organization is responsible for the implementation process.

This process depends on the quality of the personnel working with the software as well as the support provided in the organization by the management.

We recommend starting out with a simple configuration, beginning the implementation, and then continuing to improve the configuration while adding on additional processes.

Implementation involves developing work habits and changing organizational culture.

It is crucial to provide the necessary resources and time to allow the implementation process to succeed.

The implementation process can be lengthy and can take several months.

There are various levels of implementation. We recommend that the implementation be started gradually, starting with the basic functions. Once these functions have been mastered, the implementation can be widened to include more functions and processes.

Who are your competitors?

Our competitors can be divided into different levels.

In reality, there is no software directly comparable to Reach-Out

Different software can compete with Reach-Out in different fields.

Competitors can range from Outlook to software such as Oracle CRM, Siebel, Salesforce, Pivotal, Microsoft CRM and many more.

Each of these solutions is essentially different from each other. The point of competition is the final configuration of the solution, and this includes each company's goals and the resources dedicated to the process.

Why do you compare solutions that cost hundreds of thousands of dollars to Reach-Out?

The cost of the solution is meaningless. A high price often means technological weakness. Reach-Out's technology allows her clients to replace months of development in other solutions such as Siebel or Salesforce, with changes that can take minutes.

Reach-Out's DID technology allows complex projects that could cost hundreds of thousands of dollars and months of work, to be finished on a higher level in a matter of days, or even hours at a cost of hundreds of dollars.

We have seen numerous examples of development staff dedicating months of work time and failing to achieve the solutions we can offer in a couple of hours.

Why does our computing manager recommend different software?

Computer experts don't always have a great deal of knowledge of marketing or marketing work processes. Nobody lost their job for choosing SAP, Microsoft or Siebel.

Often a computer expert may not be aware of our technology, or may not have a motive for working with us.

In one large organization the computing staff and the DBA rejected working with Reach-Out claiming " It is impossible that the software can make changes to a database without programmers" "Only a qualified DBA can make changes and optimizations to a system" "We have never heard of a solution that is capable of doing such a thing" " Send me scripts.—I'll make changes and check. No software can do that automatically"

Such reactions by computing staff show a clear motive – to keep their job. Reach-Out can make some of their functions obsolete.

One potential reseller put it this way" If I sell Reach-Out, instead of a $90,000 project, I'll have to sell the same project for $5000. I won't have anything to do – how will I make a living? Everything is too easy and fast – I can't commit to enough hours with the customer".

It sounds too good to be true!

Yes, we hear this often! Yet 3000 organizations in Israel are already enjoying Reach-Out. Every revolutionary technology takes time to be assimilated into our awareness, and often the assimilation is only partial. Many of our customers have been using Reach-Out for years and they still cannot believe the potential of Reach-Out. One software developer working with us decided to create his own Help Desk software; after 3 months of development, he found himself still without a satisfactory solution. After a meeting with us, we met his demands in 30 minutes.

Why haven't I heard of Reach-Out before?

For starters, -- now you have, and that's a good thing.

Reach-Out is the result of a technological development process which has lasted many years. Most of our development efforts are based on customer response during project implementation.

Reach-Out began in 1996, and we have continued working steadily ever since. Our company is small and our marketing budget limited.

We are happy now that you have heard of us, and hope you will pass the word on to your acquaintances.

Does the software connect with bookkeeping software?

Reach-Out does not configure bookkeeping data. However we can create an interface application that will import data from a permanent file structure.

In general, we recommend separating bookkeeping with marketing.

Marketing data is more flexible and less exact.

The software allows data on payments, invoices, and client number in your bookkeeping system, credit card number, check numbers, or any other bookkeeping data that might be relevant.

Can you create an interface application with other software?

If you have a file or program with a permanent structure, we can create an interface application to automatically import data into Reach-Out., once you click the command button. We can provide you with a price proposal for such an application, once we receive details regarding the file structure and your requirements.

We can create interfaces with almost any software you might require.

What hardware do I need to install Reach-Out?

Our servers handle most of the load, so the hardware requirements are not as essential as they might be for other software. We recommend a minimum of Pentium 3 with MB256.

What operating system is required?

Reach-Out can be used with Windows 98 and all later versions. We highly recommend Windows XP for its improved memory management.

What type of server do I need?

There is no need for a server. Your database is managed on our company's server.

Which modules or editions do I need?

With Reach-Out you receive a single solution – there is no need for separate modules or editions.

The price includes periodic updates.

If, as your work with Reach-Out proceeds, new requirements should appear, we invite you to make use of the tools in Reach-Out which you may not used as of yet. Please contact us with any questions.

Who is eligible to receive support?

The function of the project manager in every company is to assist users in their everyday work. The project manager in your organization is responsible for the software and the changes and is the representative that should contact us to receive support.

If the project manager is unavailable and there is an urgent matter, another representative may contact us for support.

When is support available?

The hours for telephone support are:

Sunday-Thursday 9:00-17:00. Our offices are closed on Jewish Holidays.

For urgent matters, the project manager may contact us at any time by the cell phone number we will provide you.

Can I work in languages other than Hebrew?

Absolutely. Reach-Out supports many languages.

The Hebrew version supports work in English.

The English version supports English as well as other Western languages such as Spanish, Italian, German, French and more.

It is important to plan with which language you wish to work. Once field names have been written in Hebrew, you will not be able to view them in the Western version. In this case, it is best to write the field names in English.

What engine do you use?

Reach-Out works with the powerful Microsoft SQL Server.

Every customer has his/her own separate database with respective names and passwords.

The software cam support millions of entries and thousands of users working simultaneously. However, very large databases may require their own dedicated server.

What will happen if you close?

There is always a limited amount of danger of this for every business of every size, anywhere in the world.

Reach-Out has existed since 1996.

We are a privately owned company with thousands of customers worldwide.

Our customers can be found in businesses of all types and all sizes.

We have a stable profit model based on monthly and yearly rentals.

Our development center is situated in India to limit expense. The development center is constantly busy making changes and improvements for the benefit of all our clients, and not for any specific client. We do not dedicate all of our resources for a specific client, and in this way all of our clients are profited from our growing experience.

We certainly believe that we will continue working with you for many years to come.

In any case, your databases are located with external companies. In the event of a collapse of our company, we will provide you with backups and licensing for your software.

The database can be restored easily on any server working with Microsoft SQL Server and you can continue working undisturbed.

The process is simple, only takes a couple of minutes and involves only running your license to connect you to your new server.

Is there a limit to the amount of material that can be entered into the software?

Every database is limited to the space allotted to it by default – 200 MB on the server. Databases larger than this will require extra payment.

This space is sufficient for small and middle class businesses with an average of up to 40,000 clients.

Clients working on their own dedicated server do not have any limitations.

How is data imported?

Currently we import all data. The client sends us data organized in an Excel file, organized consistently.

Every Excel column corresponds to the exact field name in Reach-Out, to which you wish to import the data.

Every second level table to be imported should be organized in a separate table. The first field should be the first field in the program or another single value to serve as a index to import the data to the correct card.

To import general cards there are three options:

Import –No Check. This imports data as it is.
Import –No Update. Checks if the card exists. If the card exists it doesn't change any of the data.
Import – Update. Checks if the card exists and updates data in existing cards. New cards are opened for entries with no existing cards.

Field types must also be identical. For instance, it is impossible to import text into a date field or to a number field. Also, the data must be displayed in a homogeneous format – for example the same type of date format.

Data may be imported to different levels and in different ways. The import process is complex and can damage a database if done by inexperienced users.

We will import your data for you at no additional expense.

We prefer to dedicate the time to insure the quality of your data, instead of spending the time in support for mistakes or unsuccessful imports.